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AliExpress Dispute & Refund Helper — Deadlines + Evidence

Quick answer

Package missing, wrong, damaged or incomplete?

  • Compute your dispute deadlines as dates, prepare the evidence checklist, and send a ready Arabic/English message

Figures are estimates from this calculator’s standard formula — adjust the inputs in the tool below for your exact number.

How the helper works

We apply AliExpress’s published buyer-protection rules to your dates and turn them into concrete deadlines, plus an evidence checklist and ready messages.

  1. 1

    Pick the scenario

    Not received, wrong item, damaged, missing or not as described — each has different deadline rules.

  2. 2

    Enter the dates

    Order date and promised delivery date, plus the receipt-confirmation date for received-item scenarios.

  3. 3

    Read your deadlines

    Last day to open a dispute (promise + 15 days if not delivered, or receipt + 15 days if delivered), with days left and an urgency alert.

  4. 4

    Prepare and send

    Complete the evidence checklist and copy the ready Arabic or English message to the seller or into the dispute.

FAQs

When is the last day to open an AliExpress dispute?

If the item never arrived: until Buyer Protection ends on your order page (we model it as ~15 days past the promised delivery date). If it arrived: within 15 days of confirming receipt. Your order page is always the definitive source.

What should I do if the package never arrived?

Open a dispute requesting a full refund under the On-time Delivery guarantee, attaching a tracking screenshot. You can give the seller a short window (2–3 days) to respond first, then escalate.

What is the strongest evidence for a damaged or missing-item dispute?

An unboxing video in one continuous shot from the sealed parcel to the item, plus photos of the packaging and shipping label. For bundled Choice orders the video proves the parcel truly arrived incomplete.

How long does a refund take to arrive?

After the refund is agreed or AliExpress decides, it typically takes 3–20 business days depending on the payment method (card/balance/wallet) — no single fixed number is published.

Is this tool affiliated with AliExpress?

No — it is an independent guidance tool. Deadlines are estimates based on published rules; the dates on your order page are always decisive.

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